If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 14 days of receipt following the Return Instructions below. Please Note: On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Please note: exchanges for limited edition items (such as colored vinyl, signed items, numbered editions, etc.) are subject to available inventory at the time of the receipt of the exchange. If your item is a CD or vinyl release, it must not be opened and remain sealed in its plastic wrapping to qualify for a refund or exchange. If we no longer have these limited items in stock you will be automatically given a refund.
Please include the following with your return:
Your mailing address
Your phone number
Order confirmation number
What you are returning and reason why
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
19197 Golden Valley Road #130
Santa Clarita, CA 91387
Once your return has been received by us, we will credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Unfortunately we do not handle direct product exchanges, however if you follow the returns instructions provided above you will be able to reorder the item you wish to exchange when your return is processed. You will later get a confirmation email after your return is processed. At this time please come back and reorder the item you wish to replace from our available stock.
Unfortunately, we cannot accept returns on the following items:
- Any apparel item that has obvious signs of use
- Any CDs or vinyl records that have been opened (taken out of its plastic wrap) unless it is defective
- Downloadable media
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any product missing the serial number or UPC
- “Final Sale” items
If you provide an address that is considered insufficient or undeliverable by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you. Please contact us with an updated address so we can get your order reshipped. The Wonkybot Shop is not responsible if products are shipped to the wrong address.
Shipments that go unclaimed will be returned to us. You will be liable for the cost of reshipment.
Returned by Customer
We do not refund orders for buyer’s remorse or for wrong sizes.
Estimated shipping delivery times after fulfillment:
USA: 3-5 business days via USPS
3-8 business days via FedEx SmartPost
Canada: 5-10 business days without tracking
World: 10-20 business days without tracking
Your order will be sent out on average within 3 to 5 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.