Last Updated: September 1, 2025
At Wonkybot, we want you to love your products. If something isn’t right, here’s how returns, exchanges, and claims are handled.
DAMAGED, DEFECTIVE, OR MISPRINTED ITEMS
• Report any damaged, defective, or misprinted items within 30 days of receiving your order.
• Packages lost in transit must be reported within 30 days of the estimated delivery date.
• If the issue is our error, we cover the cost of replacement or correction.
REPORTING AN ISSUE
• Please email hello@wonkybot.com with your order details if you notice a problem.
RETURNS & SHIPPING
• Use the return address provided in your return instructions.
• Unclaimed returns will be donated to charity after 30 days.
• Using a different return address may make you responsible for any associated costs.
INCORRECT OR INSUFFICIENT ADDRESSES
• If a package is returned due to a wrong or incomplete address, reshipping costs are your responsibility once a corrected address is confirmed.
UNCLAIMED PACKAGES
• Shipments not claimed are returned to our facility. You may be responsible for reshipping.
HEALTH & HYGIENE PRODUCTS
• Certain items, such as sealed face masks, cannot be returned due to health or hygiene reasons. Returned items of this type will be disposed of.
BUYER’S REMORSE & EXCHANGES
• Except for customers in Brazil, we do not provide refunds for buyer’s remorse.
• Exchanges or returns for products, face masks, or different sizes are at our discretion and expense.
• Brazilian customers must contact Customer Service within 7 days of receiving the product and provide a picture of the item. Requests will be evaluated to ensure the product hasn’t been used or damaged; refunds may not be possible.
EU CONSUMERS
• Goods made to specifications or personalized items cannot be returned.
• Sealed goods unsealed after delivery that aren’t suitable for health or hygiene reasons cannot be returned.
• We reserve the right to refuse returns at our discretion.
